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Shipping policy
Order processing
Orders are processed within 1 to 2 business days before they ship. During a sale or a busy period or a federal holiday this can run toward the longer end of that window. Some styles are made to order and carry a slightly longer lead time before they ship. Where that applies, it is noted on the product page and in your order confirmation, so you know before you buy. If your order has a made-to-order item alongside an in-stock one, we may ship the in-stock part first so you are not left waiting, or hold the order together, and we will let you know which.
Once your order is on its way, we send a shipping confirmation email with tracking.
Shipping within the United States
We offer two options at checkout:
- Standard shipping: $10, and free on orders over $50. Estimated delivery is 3 to 7 business days.
- Express shipping: $20. Estimated delivery is 1 to 3 business days.
These are delivery estimates and not guarantees, and they begin once your order has shipped, not at the moment you place it. Remember to add the 1 to 2 business day processing time when you plan for arrival. During holidays and other peak periods, carriers can run slower than usual, so please allow a little extra time then.
We ship to US street addresses, PO boxes, and APO and FPO military addresses where the carrier supports them. If you are not sure your address is deliverable, email us and we will check.
Free shipping over $50
Spend $50 or more in a single US order and Standard shipping is free, applied automatically at checkout. No code needed.
International shipping
We ship to more than 180 countries, and we are glad to have customers everywhere. International shipping cost is calculated and shown at checkout based on your destination, so you see the exact amount before you pay. Transit time varies by destination and by how quickly your local customs clears the parcel, so we are not able to quote a fixed number of days for international orders. Your tracking will be your best guide once the order is on its way. Holidays and peak periods can add time as well.
Customs duties, taxes, and import charges are set by your country and are the responsibility of the customer. These are not included in the price you pay us or in the shipping cost shown at checkout, and they are collected by your local authorities or carrier.
Discreet, plain packaging
Every order ships in plain, unbranded packaging, on every order. There is nothing on the outside that names the product or the category. Your card statement shows only "NYLO" and nothing about what you bought. Discretion is part of the product here, and it is standard on every order, never something you have to ask for.
Tracking
Once your order ships, we send a shipping confirmation email with a tracking number so you can follow it to your door. If you have not seen that email a couple of days after ordering, check your spam folder first, then reach out and we will resend it.
Your shipping address
Please double-check your shipping address at checkout, since an accurate address is the single biggest thing that gets your order to you smoothly. If you notice a mistake, contact us quickly at with your order number. We can change a shipping address or cancel an order any time before it ships, which means before tracking has been issued. Once tracking is issued the order is already on its way and we can no longer change where it goes, so the sooner you reach us the better. We are reasonable and human about genuine address typos, so tell us right away and we will do what we can.
If a parcel comes back to us as undeliverable (a wrong or incomplete address, unclaimed, or refused at delivery), we will email you to arrange resending it or to sort out a refund.
If your order is delayed, lost, or not received
If your order has not arrived, please contact the shipping carrier as soon as possible. Once a package leaves us it is in the carrier's hands, and they are the only ones who can trace it or open a case, so we are not able to provide details on shipping-related issues ourselves. If the carrier confirms your package is lost or missing, email us your order number with the carrier's written confirmation attached, and we will make it right. For a US order that means a refund, store credit, or a replacement; for an international order it means a refund or store credit, since we do not reship outside the US.
If tracking shows your order as delivered but you have not received it, please raise it with the carrier first as well. We cannot promise specific delivery dates, since the carrier controls transit once a parcel leaves us.
Returns, replacements, and defects
This page covers shipping. For anything to do with a return, an exchange, a defective or damaged item, or the wrong item, see our Refund Policy (Returns, Replacements, and Refunds), which explains exactly what we cover and how to start a claim.
Questions
Email with your order number and a real person will help, usually within one business day. Every order is packed, and every message is handled, with total discretion.